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Customer Enquires

Please email us at info@nvrmiss.com for any questions or concerns you might have.


Notice to Canadian customers

Please contact us directly and include your postal code, to order.

Shipping Information

US shipping is set so that it is the same for every customer.

Final delivery can be up to two weeks from order date, and longer to Hawaii, Alaska and Puerto Rico

US delivery rates.

Quantity
1 2 3 4 5
$19.00 $21.00 $23.00 $25.00 $27.00

Important notice regarding shipping rate changes by USPS

USPS made a major change to long standing policy with regard to Priority Mail, by applying "dimensional weight" to all packages with any dimension over 12 inches. This increases the rate charged for shipments to zones four, three, two and one by more than 300%. For example, shipping a single litterbox to New York City increased 339% from $11.10 to $37.60 and it is now much more expensive at USPS (United States Postal Service) to ship a litterbox to your neighbor than to Alaska.

Regretably, USPS denies the option to ship "Retail Ground", forcing all packages being shipped to zone four, three, two and one to be mailed with Priority Mail unless the package is contaminated with a hazardous material inside, at which point the package must be shipped by ground, at the old price. Can anyone deny that the "system" is perverted beyond belief?

Please have a look at the zone map and determine which zone your order is to be shipped to.

Going forward, shipments to zones five, six, seven and eight will still be shipped via USPS. Zone one, two, three and four will be shipped with UPS and therefore no PO Boxes can be a shipping address.

We have tried to keep the shipping cost simple and low, and for example the (old) $15 price to ship a single litterbox to anywhere in the US is a close average to what the overall cost of shipping was, considering that some customers are close by and paying a little more than the previous actual shipping cost and customers far away pay a bit less than actual cost. I considered it fair because all cats and their companions, no matter where they live could buy our litterbox and not be price discriminated against.

Thank you for your patience and understanding.

Zone map

Order Quantity

There is a maximum order quantity limit of 5



Secure Transactions

We want to assure you that every purchase is a 100% secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to the PayPal secure server, which will handle your credit card information and deliver only the order details to us.


Payment Methods

PayPal and check/money order are the available payment methods


Order Cancellation

Please email us at info@nvrmiss.com for all cancellations. If the order has already shipped, it will not be possible to cancel the order.


Refund policy change

We want you to be happy with your purchase. If you are not satisfied, please contact us to let us know of your problem with a brief discription of it.

Due to the rescent, extremely punishing shipping cost increases imposed by USPS (United States Postal Service), it is no longer possible or practical to accept returns. Please keep this in mind when making a purchase.



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